So, its 2021 and I had a great lady named Hillary that worked with me to find what we wanted. I still have not got anything. 2K for few planks put-together shabbily! Josephsantoli@aol.com. When I called to stop the 2nd order because the first was so cheap looking they said I couldn't because it had been past the 3 daysthe install was 1 1/2 months after I bought it! Copyright 1997-2023, Ripoff Report. When another week or so, two installers arrived with the correct measurements, but with no wall panels! Closets by Design Financial Performance Representation Report. The installers for that job were awesome. At the time, I had made other quotes with other prominent companies in the closet segment, to name one, Home Depot. But the reality is you are luck to cover your gas and car usage costs. I am dealing with the shitstorm right now. This was the WORST company to deal with bar none! Kept Deposit and NEVER installed product, and won't return calls. THIS IS A TERRIBLE COMPANY! They are cold from being in the truck, ! Even though I have left many, many messages, he has NEVER bothered to return even one phone call or one email. Schmidt National Law Group, 9191 Towne Centre Dr, #510 San Diego, CA 92122, (800) 631-5656. topclassactions.com. A lot of factors work behind determining the price of custom closets. At Closets by Design, we provide a wide array of high-end accessories, finishes, knobs, and handles to make your walk-in shine. The issue was escalated to Ed (VP at the company) who assured us that things would get fixed in the next few weeks. I am not sure if the manager understood that we took a picture of the blood only where we saw the blood. She is so friendly and personable. 2023 Truth in Advertising Policies The problem is that they DO NOT fully train their designers. 4) Here is the kicker: the installation person hurt himself because he wasnt wearing gloves. There were so many other spots that we had missed hence we had to get a cleaner to clean the place. STAY AWAY FROM CLISETS BY DESIGN! Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. Information on earnings claims made to prospective Closets by Design franchisees in advertisements and by sales representatives. I am. I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. Plus, our hundreds of options and accessories mean you won't have . Reach out to me I may take them to court. I ended up with an ugly mess, and damage to my walls. Founded 2003 With Angi since July 2006. Desired outcome: I responded: "Do I have to wait for another two months? See more ideas about closet designs, custom closets, closet design. They charged me $3.00 more which I gave them cash. I asked for a price concession, he firmly refused . I was given an install date of 10/07/2022. I want all of my cabinets installed on July 19 , like promised. He was here for 14 hours doing a very small closet and a craft L shaped unit. Closets by Design is the latest retailer to face a lawsuit filed over the alleged sale of merchandise at fictitious discount prices. Specifically, plaintiffs claim that the company misleadingly offers 40%. Im taking them to small claims court for the $587 they scammed me for. first thing 50 % down - so i told them i want an install date prior to deposit and if they could not meet it i was going with the next vendor. Reviews. This is the best way to manage and repair your business reputation. Before commenting, please review our comment policy. But those expensive pieces are for large spaces with premium designs. Closets By Design has an overall rating of 3.0 out of 5, based on over 284 reviews left anonymously by employees. Follow us: INTERNET OFFER: 40+15% Off. Actions does not process claims and we cannot advise you on the What ever happened to pleasing the paying customer, and I paid really good money for their service and product! Flexi Storage White 6 Shelf Walk In Wardrobe Unit. The lawsuit alleges that defendants . We have spoken to Lynda who obviously did not comprehend what I want for day one. We called to see a time and they said they will let us know. So the question is, the owner says that because my FB post was not removed in a timely manner, he is refusing to honor his companies lifetime warrantyknowing that I was extremely ill at the time and some time after. They sent us out into the field with very little training. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Consumers want to see how a business took care of business. The initial purchase price of any franchise includes several fees. The installers didnt arrive until 5:00 the next day. They do not stand behind their product because it is garbage, which is why you have to sign the contract and pay 1/2 up front before you can even see the finished product. Designers make no money. One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. The changes were approved on 4-10-21 via email and an installation date was set for 5-17-21. Click here to get notifications about new complaints of Closets by Design. If you are considering having a designer come to your home, maybe ask her/him for referrals from clients they have worked with in the past. Anybody who are planning to hire this rotten company, think twice!. There is no learning curve . I am looking for a lawyer here in Florida. In essence, you are investing about $520 in drawers. This post is only the beginning. The rep who came to our home to sell the product was GREAT. Perhaps they have a school to teach how to shaft people of their money. So, my shelves are 8 inches shorter, and my cubbies had to be 10 x 10 instead of the 12 x 12 I was to have. We stupidity put a 50% deposit down and didn't review their company first, so we can't get that back, but these people will not be receiving ANYMORE money from us! The installers just left leaving me worried about the electrical wires and found out that they broke one of the panels. The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. Read more here: Camp Lejeune Lawsuit Claims. This company is terrible and judging from all the bad reviews I hesitate to move forward with this install. 19-cv-77, C. D. I checked my breaker, and it wouldnt stay on. Earn a 10% Costco Shop Card on qualifying Closet Factory home organization purchases. Due to mismeasurements by the salesperson, the fronts of my drawers were not sized properly. After the designer came in and took the measurements I placed an order to install a closet and she requested a deposit for half of the total cost so I gave her a check. It is a big fraud. 72.8k Followers, 36 Following, 1,342 Posts - See Instagram photos and videos from Closets by Design (@closetsbydesign) closetsbydesign. He did that but did not use electrical wire, he used scotch tape to tape the wires. June 25, 2016. This browser does not support PDFs. Thank goodness my breaker box did its job, or my house could have gone up in flames from their stupidity. This was the WORST company to deal with bar none! First of all the the designer gave me design which i agreed and she explained me about the product and showed me sample as well. Maximise storage. Furthermore, the proposed Closets by Design class action lawsuit argues that the fake deep discounts were not even the retail market value for the three months prior to the publication or dissemination of the advertised prices. I think it should be illeagle to promise pay when reality is no pay. Then I had to start all over again and explain the issues to a new manager (Larry). I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. A whole month to find this out is unexceptable. If they do, I will give credit where credit is due! If you don't get all the concepts (which they throw alot of numbers and information at you), your first day of training they will let you go. Trump asks for the moon in NY attorney general fraud case, demanding more time despite strict warning from judge. Best of all, it's available at a price that's equally as pleasant as its appearance. The bottom line? It wasn't even close to the top of my list of things to get back to urgently. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). This review was chosen algorithmically as the most valued customer feedback. I did cancel delivery due to work and then I had to wait another 3 weeks. Closets By Design offers a no-obligation estimate, in your home. We can work with you to remodel what already exists, or remove it entirely and start from scratch. I had a salesperson come to my property for a closet plan and paid a deposit of $200.00 on Feb. 23,2022 but then decided against the work. To begin with they were missing one panel to complete one of the rooms shelving units. All rights reserved. Complete bedroom storage solutions. Estimated amount consumers saved since 1997: $15,590,010,907. (103) $229 .95. The proposed Closets by Design pricing discount class action lawsuit seeks to represent a Class of all people living in the U.S. who purchased the services or merchandise made by the defendants advertised at a discount during the limitations period. BIG TIME LIAR! I re-sent this cancelation, again by E-Mail, still no response. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! You can get a used car to work for at least 6months at this price. The case is still moving through the courts and has not yet reached a settlement. You can find them at www.closetsbydesign.com or give Aly a call at (205) 777-4000. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. ComplaintsBoard.com is a leading complaint resolution website on the Internet. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the original price. The salesperson feigned ignorance and the follow-up person called to reschedule- why would we do that if you can't seem to get the product? Closets By Design Give Essential Worker A Closet Makeover Fcl July 8 Firstcoastnews. Good luck with your project with No-Closet by No-Design! First drawers were 15 1/4 ( drawers too big and could barely open and closebut excuse given? Is this lawsuit still active? photos. The email for customer service is not a . I later decided to have wall to wall shelves put in my bedroom and my daughter"s. I figured I would give your company another chance. The above mentioned class action lawsuit Newbold vs CbD was voluntarily terminated on around February 5th, 2019. Then they inform me that a panel for my daughter's room was missing but they assured me that the panel would be in the very next day. This will surely increase the credibility of your complaint. Was deceived. 3) The salesperson incorrectly measured the distance between walls, and as a result, there is a gap between the closet board and our wall. We DO NOT remove reports. Remember above (103) Verified Reviews. So once again I have to wait for another panel to come in so the job can be finished. Choose the color and finish that best reflects your aesthetic. You will just get a poor product at a very high cost. They demanded 50% payment up front and have held my money hostage for almost 4 months! I am checking into california consumer laws about that. According to the case, the defendants Closets by Design, Inc. and CBD Franchising, Inc. perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. All Rights Reserved. Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that. I have to talk to the higher boss to at least talk to someone who is sensible. One of my brackets has since broken and I might have to contact those jerks again for a replacement! But the reality is you are luck to cover your gas and car usage costs. Improve functionality of small areas. Are you kidding me? Discounts on Closets by Design Home Organizer Systems, { setTimeout(() => { document.getElementById('headersearch').focus(); }, 300);});">. 2. I am so blessed and thankful that I decided to read reviews on this company because I had an apt with a designer this weekend and I have until today to make a decision. I advised her what I needed as far as a master closet, laundry room and garage. Maroon 5 singer Adam Levine is filled with regret after he made one such trade. A new lawsuit claims Amazon is breaking California law by selling products containing donkey meat. Only 3 drawers on each piece: $1700. This caused a power outage in that room. I just paid $11,000 for a closet (that afyer looking at the SAME material elewhere would have cost me about $4000 in material). Closets by Design respects the privacy of our customers, partners and suppliers of products or services and clients. Get 25 Closets by Design coupon codes and promo codes at CouponBirds. They do not stand behind the products they sell. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. Now, even in their responses the are lying but thank goodness I HAVE TEXT PROOF to show they are liars and crooks. Depending on the airport, advertised fares may be out of reach. I gave them 30 days advanced notice for cancelling order, and they refused, they kept my money. She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. The designer did not take into account the ceiling fan near the pantry. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. Lesson Learned! Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. CALL: (855) 295-0801. A set of cabinets was installed over my washer and dryer. I didn't know that the designer designed the doors, and the doors were short." They demand half down so I paid them $600 up front. What kind of business is this?! After a month of not receiving any call backs I've now been informed the molding would not be completed unless I paid an additional cost. Dee looked through my closets and sat down at my dining table and spent a good chunk of time designing the closets on the spot. Closet by design has been a nightmare to work with since we set a date for installation. They were cheaper than California Closets and they went to the floor, unlike some closet companies. Im dealing with the same issue. File photos of Donald Trump and Letitia James. I said they could take off the PLATE. She said "they have the signed paper now so do whatever you can but we will not fix the problem". Few hours later, I received a phone call, I believe from that same degenerate Jen who told me that they cancelled the order. Quality, Beauty & Commitment Are Built In. In the middle of BBB and consumer affairs review. 1,342 posts. More than 100 customers now say in an amended suit that they suffered physical injuries like hair loss . In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. Thanks ~, This is not a professional company; please dont be deceived by the pictures! Share your photos and videos with others to prove the truth of your words. He did not tape or cap off the wires. Custom Closets Closet Design. Closets By Design This company did not deliver what was contracted Midvale UT, Closets By Design Phoenix Failed to provide custom closet and won't return monies owed Phoenix Arizona, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729 Customer service poor still waiting for them to come back, they won't let me know when they can put me on a schedule. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. I am confident they will do soI'm ready to delete this entire comment, I just can't figure out howWhen I do this entire complaint will disappear. Date of experience: January 11, 2023. Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . Already had one accident where I caught my foot on the loose and curled up piece and fell to the cement injuring my hand and shoulder. I hauled them away myself. Paying for it all. They ran into a measuring problem. Spoke with Mike several times regarding the problem and when his workman arrived, he basically told him(via speakerphone) that the company was not going to remove the inferior product and that it was not their problem but mine. Add value to your home. THIS IS ONE OF THE WORST COMPANIES I'VE EVER DEALT WITH! You can get quality for a lot less! DON'T DO IT! The investment for this closet is about $150 per linear foot or $1,200 total. Images. It is a big fraud. Back and forth, the reader can picture what happened, she hung up on me. every closet is custom designed with many options that determine the price. This, on top of them charging my credit card after the initial installation when I specifically told them I was NOT authorizing ANY charge (job NOT completed and installers invoice was $270 more than signed contract! When I tried to call my manager with questions, he was rude and wouldn't answer my questions. Can you tell me exactly how I mistreated the installers?" Worse job experience I have had with a new job. overview. HOW LAME IS THAT? They lie and the work is not worth it. I am extremely dissatisfied with this company. Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers A recent class action Closets by Design lawsuit claims that the custom closet company deceptively marketed its "sales" to drive. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Read our Newswire Disclaimer. On 7/25/2022 I paid half the contract as requested. I attempted to cancel this order by E-Mailing their cancelation form but didn't hear from them. And the pieces that did come were cheap and chipped! I am not going to recommend not doing business with this company because it's always a matter of luck, I had my bookshelves installed by them years ago and everything went smoothly, but my advice is when you want to start a project, stay away from Jen, she is the so-called designer who took the wrong measurements and has no clue what she's doing, and when you have a problem, avoid talking to the other Jen, who, I repeat, is a real piece of work. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Don't know why there are so many negative reviews. Thank you again. Get A Quote. Shop closetsbydesign.com and enjoy your savings of February, 2023 now! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We offer FREE in home consultations with one of our experienced designers who will customize designs to fit your organizational needs. They had to make 3 trips to our home, of which the first appointment, they missed altogether. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It all went downhill from there. I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. That was the worst part! This post is a few years old, so I'm not sure. To date, I have provided $3, 346 in payments. Thx. cavalier king charles spaniel rescue michigan; what percentage of the uk population is bame Well I wish I had done my homework and reviewed all of these complaints before signing on with this company. This comment was posted by a verified customer. LOS ANGELES (Legal Newsline) - A Kentucky consumer alleges a closet organization system she purchased was deceptively advertised with false discounts. If there is anything I can do to help burn this company to the ground let me now. I even repeated that to the bank rep that extended the credit on the recorded line and they agreed. The receptionist told me that "she was going to call me right at that moment". Six months later, still no closet system from Closets By Design in Plymouth, MN and yet, they are offering a 40% off discount for Presidents Day. It is not even close to be average quality. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement When I reached out to the sales rep, she stated what I said was correct and to call the office backNo Luck and usually I fight situations like this. BUYER BEWARE! This design includes 3/4-inch straight-edge panels, adjustable shelves, and half-overlay flat face doors. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). Jul 2015 - Present7 years 6 months. That was when she accused me of being rude, which BTW has become a common defense strategy used by customer agents when they have no valid excuse for their incompetence and inefficiency. Ultimately I quit and I regret the experience. 1) During the first in-person meeting, the salesperson did not show and as a result the company offered $100 off at the next meeting, but it was not honored as it couldnt be combined with any other offers. So I have cabinets that are not flush with the wall, and the drawers that cost over $70 a piece were damaged during the install. I paid them the balance so they would start working on the unit. They sold me on something that did not work in my room and claimed it was my fault. Top Class Actions is a legal news source 115 Howden Rd Toronto ON M1R 3C7. Everyday Collection. "We're gonna have to place another order, " she said. They are very unorganized, 90% of the jobs I went on were incomplete do to mis cut panels or we simply didn't have what's needed to finish . Waterstone Management Group is a boutique management consulting firm. Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. The cabinets do not clear the washer, so every time I open the top loading washer, it hits the cabinets. But that didn't happen. When he did this, he broke that panel, of course it was the one that was hard to get. The measurements are wrong and the advise given Vs what is delivered is absolutely wrong. Closets By Design, Inc. et al. This was way back in June. Dozens more customers have joined an ongoing lawsuit against the TikTok-famous brand Olaplex. This is totally unacceptable, etc." Closet by design has been a nightmare to work with since we set a date for installation.