2sandiesmail. Phone number Phone Lookup. IMAX DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. Parents should be especially careful about letting their younger children attend. Wow! After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. Have a credit on a VIP card but can't use . We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. . Always look for the "No Passes" or "Special Engagement" description next to the film title. I went online and tried to talk to a representative about my card mishap. Recliners When you get to the theatre, you can walk directly up to the ticket attendant (i.e. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Sit back and relax while we do the work. When I was able to get on website it appeared that my purchase of tickets did not go through. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. 34. My plans changed - can I refund my order? Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. I tried calling 4 times today, twice they hung up on me. You can request this refund, Pricing varies by location. On the Confirm Order page, enter the gift card number and 4-digit PIN. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. The only tickets showing on my account history on Fandango are the ones I actually want. Do You Have Student Discounts? If you prefer calling, you can request a refund on the phone. You can check your gift card balance. What are the Ages for Children / Senior Pricing? Please check your local theater under the Ticket Pricing tab. Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. I had a line of people behind me and had to by tickets again to get in. Please note: tickets or receipts may not be printed from our app. It was not the theater I had selected and we realized that when they could not scan the ticket code. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. Wrote to them to get refund, no answer. $70 spent and had to purchase new tickets to see the show. Never ever deal with these people. Review Movie Club Credit Activity. Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? Child tickets are for ages 2-12 . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. How Long Does It Take for Fandango to Process the Refund? Contact your local theatre if you have questions regarding any state or local requirements. So, step right up for an entertainment treat. On a holiday week, the showtimes may not be available until Wednesday. If I could change one thing about Fandango, it would be that you wouldn't have to pay a convenience fee to purchase tickets. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. The matinee hours may vary by theatre location based on market or territory. Never again. I tried 4 times prior to the expiration date to no avail. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). Check balance. Paragon Theaters offers discounted pricing for large groups of 50 and up. There are no refunds after the printed showtime. Still no response from Fandango. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. When I went to the website to enter the codes, their system was down. When I click the link to print my tickets, the page comes up only as text. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. Why in the world would I want to sign up for a program that reroutes me to another state and then requires me to immediately call for a refund or exchange or I won't get one. Get help. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Do You Offer Military Discounts? Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. By refunding that ticket you lose the right to accumulate VIP+ points. Guests falling victim to these sites will likely have print-from-home confirmation receipts with a series of numbers that are unrecognizable by AMC's point-of-sale. It was their systems error that caused this entire issue! If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older. Yes! I contact Fandango. I log in and completed checkout only to realize that when logging in, the system changed my theater selection. Gift card orders cannot be delivered to PO Boxes. Any money or points on thecard will be merged to the account number you want to keep. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. Especially if it has anything to do with Fandango. I'd rather sit at home and watch a movie on tv. Kiosk ticket sales are an important service for our guests. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. They refuse to give refunds via email or chat. Press Fury of the Gods: The IMAX 2D Experience, John Wick: Chapter 4 - The IMAX 2D Experience, My Neighbor Totoro 35th Anniversary - Studio Ghibli Fest 2023, The Journey: A Music Special from Andrea Bocelli, The Metropolitan Opera: Der Rosenkavalier, The Metropolitan Opera: Der Rosenkavalier ENCORE, SPIRITED AWAY: Live on Stage - Studio Ghibli Fest 2023, Ponyo 15th Anniversary - Studio Ghibli Fest 2023, The Metropolitan Opera: Don Giovanni ENCORE, The Metropolitan Opera: Die Zauberflte ENCORE, Kiki's Delivery Service - Studio Ghibli Fest 2023, Nausica of the Valley of the Wind - Studio Ghibli Fest 2023, Castle in the Sky - Studio Ghibli Fest 2023, The Wind Rises 10th Anniversary - Studio Ghibli Fest 2023. But the purchase went through according to AMC cause it was using one of my reservations. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Please call your local theater directly for more specific information. Their response was that the promotion had ended, nothing they can do. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. Retrieve from your Fandango account: https://www.fandango.com Senior prices vary by theater. Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. Select a movie and showtime, and then proceed to purchase the ticket. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Please call theatre for any local restrictions. At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. Why can't I register the gift card I received? I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. I bought my ticket on the website, can I transfer it to the Regal mobile app? NOTHING. It won't go away until after that Thursday. DoNotPay can help you save big bucks on all lifes trifles! There are no refunds after the printed showtime. Claim your profile to access Trustpilots free business tools and connect with customers. How do you get more information about a rating? Arcade So hit them up on Twitter and they'll help. Create an account to follow your favorite communities and start taking part in conversations. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. Who gives movies their ratings? Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. Of course, they say the same thing as before and to contact Fandango. No recording devices (cameras, video recorders, sound recorders, etc.) 1. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. When I purchase tickets online, it requests a zip code, but what if you're from Canada? Promo Code: VDAY23. ticket-taker) and scan the QR code on your ticket confirmation page. No record of transaction. What is the purpose of the rating system? No, you cant. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. Total RIP OFF. Please visit our Health & Safety Action In Regards to the Coronavirus page. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . JavaScript is disabled. For assistance, contact a staff member. Sorry, no bartering. Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. Customer Service chat is the biggest joke. Called customer service and waited for 40 minutes. To receive a student discount you must currently be a student. If you wish to exchange your ticket, you get the VIP+ points accordingly. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Find out how we combat fake reviews. The Chatterbox is always open 30 minutes before our first show with 21+ seating, and closes 30 min afterthe last show with 21+ seating available starts. What Does the Fandango Refund Policy Say? Someone needs to shut them down if they cant do better than this. When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. 2023 Trustpilot, Inc. All rights reserved. Do You Sell Gift Cards? Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. CSR and Supervisor simply read the script over and over and would not issue a refund. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. Here are 8 tips for writing great reviews. When I click the link to print my tickets, the page comes up only as text. View number of available credits for your Movie Club account. Do You AllowCostumes? Parents are urged to learn more about the film before taking their children to see it. View our, Yes. They can only be used in the country they were originally purchased. We also accept Promotional Codes and Gift Cards. You can definitely purchase tickets online! Is the ratings system a law? Basically, made one order over Fandango with A list, but during payment submission the website crashed. This company needs to be shut down, so many horrible reviews and nothing is being done to . I received my confirmation # and there's a link to view my tickets. Enter your details in the chat box and complete your refund request. Military discounts are valid for general admission only, only for tickets purchased at the box office (not valid online). I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. Parents are urged to learn more about the film before taking their children to see it. Crooks!!! You must be 21 or older to purchase tickets in Balcony and Director's Suites. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. They would rather lose customers who have been using them for 10 + years than giving a credit. Open it in your web browserand start exploring the services we can offer. If you need assistance for any reason, please ask one of our theatre personnel for assistance. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. To receive a military discount you must be an active or retired military veteran. Purchase Receipt / Order Confirmation Number Your online ticket orders can be viewed in your My Account. I have a QR code that is apparently my "mobile ticket" on the app. Only to tell me they cant help me & will have to send it to the corporate office. Parents give the movies their ratings-men and women just like you. It goes against our guidelines to offer incentives for reviews. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . It is Regals policy to support the MPAA ratings system to the fullest extent possible. Did not receive the confirmation email until 1 hour after the show started. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. It usually takes about 72 hours for the Customer Support team to respond to your query. When there's a problem, there's absolutely no support. Tickets purchased through Fandango.com can be used at AMC theatres. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. I contact AMC. View Movie Club Payment Transactions. $70 spent and had to purchase new tickets to see the show. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . The fee is displayed on the Order Summary during the online purchase process. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). You bet. Not all Regal Entertainment Group locations offer a bargain matinee price discount. I never got a confirmation from it and on my bank account it said it bounced back. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. For questions about gift cards check out or Gift Card FAQ. In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). Phone Support (please have your credit card used to purchase handy) +1 (888) 462-7342 Email support: Visit https://www.regmovies.com/rcc/contact-us Fandango: A handful of our locations, primarily Goodrich and Marcus cinemas, are on Fandango. Discounts are available on purchases of $10,000 or more. Before leaving the auditorium, please check around your seat for any personal belongings. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. You can send an email and wait 72 hours for a response, or you can try to wait for a response through the chat, which can take forever. Gift cards can be purchased at all or our theater locations or online byclicking here. How Do I Apply For aJob? Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. The theater wouldn't accept Fandango tickets for a refund. They owe me a $13.00 Gift Card! We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Area codes in North America. Track order. The customer service was so good too. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. Soliciting or loitering on Regal Entertainment Group premises is not allowed. Please use the. The theatre employee can access your order by phone number, ticket ID or confirmation number. With 3 reservations full, you can not buy any tickets until one is freed up. What actions has Regal taken in regards to the coronavirus? Tldr: Longshot, but is there a way to transfer my AList to a completed (out of pocket) purchase? I have the exact same error. How Do I Change My Seats? Gift cards carry NO expiration date or dormancy fees. Bought 4 tickets using a gift card & balance going on my credit card. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. What is Your Rated R Policy? I have reached out to customer service multiple times with no response. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). Where can I find the Regal Crown Club FAQ's? for proof of age for each additional ticket being purchased. FANDANGO Nightmare Company. Yes! With this app, sometimes it works and sometimes it doesn't. The cost was $12.00. This page will provide you with a list of our theatres, sorted by state. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. Press question mark to learn the rest of the keyboard shortcuts. Should you wish to purchase more than ten tickets at a time, please place separate orders. Limited Time Only: Add your photo to a Visa card for free! They do not call back as promised. How to Request a Fandango Refund the Easiest Way. How are state attorney generals everywhere not investigating this company?? its a very bad app. CDA Idaho. Before purchasing, we urge you . What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. Donation requests must be submitted at least 8 weeks before an event. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Regal Entertainment Group theatres are handicap accessible. The ultimate first world problem! We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. Gift cards also can be purchased at any theater. We charge a nominal fee per ticket in order to maintainthis service for our valued guests. Please note that there is a maximum of ten tickets per online order. You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. Press J to jump to the feed. Agency Kitchen I hadn't heard about their AWFUL CUSTOMER SERVICE. for each ticket they purchase. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! So I contacted AMC. Did not know this until tickets were refused at Idaho theater. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. We use dedicated people and clever technology to safeguard our platform. Go to Cinemark :). Please see one of our theatre managers if you have any questions regarding 3-D films. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. Activate card. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. When it comes to the tickets purchased for a special pricethey are nonrefundable. How Does Fandango Refund Tickets by Email? Guests must be of 17 years of age to purchase a ticket. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Fandango offers refunds or exchanges, and there are several ways you can go about it. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. What are the theaters' admittance procedures? I can guarantee you. I lost my Diamond Rewards Card--what do I do? Does my theatre offer a student discount? I tried texting and emailing Fandango to no avail. Had a similar problem too, but haven't fixed it yet since I don't know who to call. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Need a receipt? Some websites just DO NOT work properly & it seems No. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. You may select from a range of shipping options including USPS and UPS. Fandango does not offer partial refunds either. Bought 4 tickets using a gift card & balance going on my credit card. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. When Fandango works, it's fine. Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. Most of our theaters offer military discounts. View recurring transaction details for previous monthly payments. Can a rating be changed? Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. DO NOT BUY ANYTHING FROM THIS RIPOFF COMPANY. Can I give them negative stars: yes they are as awful as people say. Why Isn't a Certain Movie Playing at My Local Paragon Theater? The only way I could get a credit was if I joined their VIP program.